Privacy Policy

Who We Are

The Elgiva is a theatre and cinema on St Mary’s Way, Chesham, HP5 1HR. The Elgiva is owned and managed by Chesham Town Council.

We take your privacy seriously, and this notice describes how we collect, store and use information you chose to share with us. This notice covers customers of The Elgiva, hirers, promoters and users of our website: https://www.elgiva.com

Respecting Your Privacy

We are committed to ensuring that your privacy is protected. When you provide us with information, it will only be used in accordance with this privacy notice.

About This Notice

If you have any enquiries related to how we use your personal information or any particular aspects of our privacy policy you can contact us in writing to David Cooper, The Elgiva, St Mary’s Way, Chesham, HP5 1HR or you can email manager@elgiva.com.

We may change our privacy policy occasionally. You should check this page from time to time to ensure that you are happy with any changes. The current version of this privacy notice is effective from 8th March 2023.

Information We Collect and Process

The amount and type of information we record and process depends upon your relationship with us.

We collect and process personal information provided by potential customers, hirers and promoters when they contact us to enquire about our services because it is necessary before entering into a contract with us.

We collect and process personal information provided by customers because it is necessary for the pursuit of our legitimate interests:

• Providing our customers with access to cinema and theatre shows
• Understanding our customers’ behaviour, activities, preferences and needs
• Improving existing products and services and developing new products and services
• Marketing our products and services

Sharing Information With Other Companies

We will not sell, distribute or lease your personal information to third parties unless we have your consent or are required by law to do so. 

We use Spektrix.com (Lower Ground Basement, 3 Dorset Rise, London EC4Y 8EN) to process data on our behalf to sell tickets, and to send newsletters and promotional emails.

We may use marketing consultancies to process data on our behalf to assist us with the marketing of our products and services.

Use of Our Website

The following aspects of your privacy are related specifically to use of our web site:  https://www.elgiva.com

Cookies:

Our website uses a technology called cookies for the following purposes:

• Tailoring the web site to you as an individual by remembering your preferences.
• Monitoring web site traffic and identifying which pages are being used. This allows us to improve our web site by better understanding how it is used.

We use third party cookies from Google to enable us to use Google Analytics. Google acts as a data processor for us and stores the information collected by the cookie on servers in the United States. Google is certified under the EU – U.S. framework, which is a legal mechanism to enable the transfer of personal data from the EEA to the US, where certified organisations guarantee to provide a level of protection in line with EU data protection law. By using the web site, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Overall, cookies help us provide you with a better web site. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the web site.

Links to Other Web Sites:

Our web site may contain links to other web sites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy notice.

You should exercise caution and look at the privacy statement applicable to the web site in question.

Controlling Your Personal Information

Whenever you provide us with personal information we will use the details you provide in reference to that specific enquiry or sales transaction.

You may also choose to let us contact you from time to time with details of offers or promotions which may also be of interest to you. If you have previously agreed to us using your personal information in this way, you may change your mind at any time by writing to us: David Cooper, The Elgiva, St Mary’s Way, Chesham, HP5 1HR or you can email manager@elgiva.com. You can also use the “opt-out” or “unsubscribe” link in any marketing email you receive from us. If you have an online account with us, you can also unsubscribe from emails by altering your Contact Preferences online.

Information Requests

You have the right to request a copy of any personal information which we hold about you. We will respond to any such requests within one month.

Requesting a copy of your information is generally free of charge, although we reserve the right to charge for requests which are manifestly unfounded, excessive or repetitive.

If you would like a copy of the information we hold about you, contact us by post or by email us.

Retention of Information

Many of our customers book tickets with us intermittently. We therefore retain personal details on our customer database so that it is unnecessary for them to provide us with the same information multiple times.

We retain the personal information in our customer database above for a period of 5 years after our final contact or sales transaction with you, after which the records are permanently deleted (although anonymised data is retained for analysis). However, if you have opted-in to being contacted for marketing, your email address will remain on our mailing list until you opt-out.

Your Right to be Forgotten

You have the right to request erasure of your personal data. This is also known as the right to be forgotten.

You may request that we delete your personal information either verbally or in writing and we will respond within one month.

Accuracy of Information

We want to keep your information up to date. If you believe that any information we have about you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

If you have an online account with us, you are able to update many details directly yourself.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have physical, electronic and managerial procedures to safeguard and secure the information we collect and process, both online and in person.

If – despite our security measures and safeguards – we detect a security breach, we will immediately assess the potential impact on the personal data we store and take the appropriate action.

Complaints

In the unlikely event that we are unable to handle any requests or enquiries relating to your privacy to your satisfaction, you have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at ico.org.uk.